Below you will find the answers to some of our most frequently asked questions. If you don't see the answer to your question here, then please contact us at firstname.lastname@example.org.
This number can vary depending on the type of costumes and the accessories you need with you, but the costume guidelines are as follows:
Medium Performance Bag - up to 10 costumes
Large Performance Bag - up to 15 costumes
Of course! We offer some premade patch designs that you can add to your bag. If you are looking for something that is a little more custom, then you can have the blank patch on your Performance Bag embroidered with your name or studio logo, the privacy screens can be screen printed, and you can even have your bag airburshed. You're only limited by your imagination.
The season is over and now you're ready to store your Performance Bag until the next use. To collapse your bag, unzip the small zippers at the top of both the front and back of the bag and remove the white stabilizing poles. After the bars are removed, you can fold your bag into itself and store the stabilizing poles with the rack bars until you are ready to use it again.
You can also view our instructional setup video here.
The storage space varies between all makes and models of vehicles, but for the most part, yes the Performance Bag should fit just fine.
You will be able to take your Performance Bag with you if you are going on a plane. It is possible, however, that the bag may be considered as oversized luggage. Please check with your airline service for more information before you fly.
No, the privacy screens were designed speficially for the Performance Bag rack system.
We except Master Card, Visa, Discover, American Express, and PayPal as forms of payment for your order.
Ovation Gear LLC is based in Missouri. Any order that is shipping within the state of Missouri will be subject to the current sales tax rate. Sales tax will not be applied to any order shipping outside of Missouri, or for any wholesale account that has a provided us with the proper paperwork.
You are able to return any products in new, unused condition within 30 days of purchase for a full refund of the product price. We do not, however, refund for any shipping charges.
Our products come with twelve (12) month limited warranty against any manufacturer defects. Under this warranty, we will replace or repair any product, at our discretion, that has been deemed to have a defect caused during the manufacturing process. This warranty applies to the original purchases or gift receiptant of the product, covers only manufacturer defects. It does not cover misuse, normal wear and tear, neglect, accidents, transport damage, etc.
Yes, we do offer our products to other retail estabilishments. If you are interested in opening a wholesale account with us, please contact us with your business name and information.